RESERVATIONS
Provisional bookings held for 6 working days.
Securing Booking - send at least 25% deposit (minimum £25.00, whichever largest) and complete the booking form. All balances to be paid 6 weeks prior to holiday.
The Park reserves the right to decline accommodation.
If any of above are not adhered to (non-receipt of deposit or balance) the Park may re-let pitch or holiday home without further notice. In event of cancellation or curtailment we may retain any deposit paid and ask for further payment to compensate us for any loss. We strongly advise you take holiday insurance to cover your booking.
GENERAL
Dogs are allowed (in some units only) and must be kept on a lead on the Park and not allowed on seats and bedding in the hired units. They must not be taken into the shop, swimming pool or restaurant. No fouling on the Park allowed. NO CATS.
Noisy groups or persons using bad language, annoying others or playing sound producers loudly, or at all between 11 p.m. and 7 a.m. will not be tolerated. Anyone breaking these conditions will be asked to leave the Park without refund.
Please state if 2 people only when booking (children count as persons). Only the number of people stated on the booking form will be accommodated.
Ball games using hard or semi hard balls may only be played in the Recreation Area. Please do not allow your children to use this area after dark. No scooters, skateboards or rollerblades to be ridden in the park.
CUSTOMER SERVICE
The Park cannot accept responsibility for loss or damage or accident to any persons or private property, however caused, whilst staying on the Park or using the facilities or amenities.
If you have any cause for criticism or suggestion during your stay, please immediately notify reception so efforts can be made to meet your requirements or solve problems. It is considered unreasonable to make criticism in writing upon your return home, should the Park not have been given the opportunity to resolve any matters during your stay.
Refunds will not be considered after the holiday period.
HOLIDAY HOMES
The accommodation must not be occupied by more persons than stated on your booking form.
Linen must be used at all times and is not generally supplied, if for any reason you need extra items, please ask at Reception where a charge will be made to hire such items.
If you are bringing a dog please check that you have been allocated a caravan in which dogs are allowed and do not allow it on seating or bedding or leave shut in your caravan.
Caravans are not available until 3 p.m. and must be vacated by 10.30 a.m. Please notify Reception if you will be arriving after 5.00 p.m.
We reserve the right to transfer a booking from one unit to another in the same category.
Please clean your caravan before leaving and report any mishaps as they may occur.
TOURING AND CAMPING
Please report to Reception on arrival, parking well past the entrance to avoid congestion. Late Arrivals after 9.00 p.m. must not enter the pitch area until 9am the following day and report to Reception on arrival.
In peak season pitches must be vacated by 11 a.m. and will be available from 12.00 noon.
We reserve the right to transfer a booking to a different pitch, but will do our utmost to give you the pitch of your choice on booking.
Cars may be parked next to your unit, if you have extra cars & boats a charge will be made and it may be necessary to park these on the car park.
Awnings etc; Touring Caravans are allowed 1 extra item only, i.e. Awning (no Gazebos) and must remain within the pitch area (including guyropes). Tents are generally not allowed extra items unless the tent is small to avoid overcrowding and the risk of fire.
Hike Tents: Max 3 persons, 1 Car and measuring max 2.50 x 2.50 metres.
If using a barbecue please place it to the front of your pitch away from banks and hedges. Do not leave barbecues unattended.
Please remember tent walls are very thin and loud noise may annoy your neighbours.
THE PARK IS OPEN FROM MARCH 1st - JANUARY 7th.
The Shop is open Easter to 31st October.
The Village Inn and Pool are open all year, except Christmas Day but we reserve the right to alter the opening times. These can be found on your Information Letter, issued on arrival. |
