Terms & Conditions
Terms & Conditions and Park Rules For Ulwell Park Ltd, Trading as Ulwell Cottage Caravan Park, Swanage.
View our 2019 Tariff
Please make the reception staff aware of any special or mobility requirements at point of reservation. Well behaved dogs are welcome, please indicate the number of dogs you will be bringing when booking. The number of occupying guests (including children under 16) must also be given when booking, along with an accurate measurement of touring vans and mobile homes plus details of awnings, gazebos or any other additional equipment. Should any details of your booking change such as number of occupants, number of cars, size of touring van/mobile home or length of stay you must notify the Park before arrival so that they can confirm availability and suitability of pitch.
Reservations are confirmed upon receipt of a minimum 25% deposit or £30.00, whichever is the largest. Holidays taking place less than 6 weeks after reservation must be paid for in full at time of booking. Payment either in part or full, constitutes your acceptance of our Terms and Conditions.
The outstanding balance of your booking is due 6 weeks prior to the holiday and must be paid in full at this time. Non-payment of the final balance may result in the Park cancelling your holiday without further notice or refund of any deposit received.
Amendment and Cancellation Policy
May we remind you that your reservation is a legally binding contract, therefore we strongly recommend that you take out holiday insurance to cover your booking. You must notify the Park in writing should you need to cancel your booking. The Park will do it’s upmost to accommodate any amendment to your original booking. The following applies to all amendments:
1a. Up to 42 days prior to your holiday, any increase in price will be paid by you, any decrease will be refunded by the Park.
1b. Less than 42 days notice, any increase in price will be paid by you, no refund will be issued by the Park.
1c. Should the Park amend your booking at any time, a refund of any overpayment will be issued.
In the event that your new requirements cannot be accommodated, the amendment will be considered as a cancellation and thus the following Cancellation Policy will apply:
2a. Up to 42 days prior to your holiday, a refund of all monies paid will be made, less a £25.00 admin charge.*
2b. Less than 42 days notice, no refund will be given.*
2c. Should the Park need to cancel your booking at any time, a full refund will be issued.
Refunded monies will be returned in the manner in which they were received. Cheques may take up to 5 days from acceptance of refund to be issued.
* Special Offers
The Park does from time to time offer holidays under special conditions such as late breaks, reduced price or fixed price holidays. All such bookings are NOT subject to the above cancellation policy EXCEPT where the Park has to cancel the reservation in which case the above clause 2c. is invoked.
The Park accepts the following payment methods for reservations:
Bank Transfer to HSBC Bank Sort Code 40-43-34 Account No 11633600. Please quote your booking reference as payment reference and inform Reception when you make any such payments.
Debit or Credit Cards – Visa and Mastercard only.
Cheques – payable to Ulwell Park Ltd. These will only be accepted for bookings more than 42 days prior to your holiday.
Caravans are available from 3.00pm and must be vacated by 10.30am on day of departure. Please notify Reception if you will be arriving after 5.00pm
The accommodation must not be occupied by more persons than stated on your booking.
Bed Linen is included for reservations in our Platinum and Premier Range Caravans.
Bed Linen for Gold, Silver and Bronze range must be used at all times and can be provided free of charge from 1 March – 31 March (excluding Easter and School Holidays) and from 1 November – 20 December. At other times if you need to hire linen during your stay, a charge of £5.00 per single set or £10 per double set will be charged.
Cots, highchairs and bed guards can also be hired at a cost of £5 per item. Please note that these items might not be available without ample prior notice of at least 10 days.
Dogs are not allowed on the seating or bedding and should not be shut in the caravan for prolonged periods.
You should find your caravan in a clean and fully functional state. Should you notice any issues upon arrival or during your stay, please report them immediately. You should leave your caravan as you found it in order to avoid any excess charges.
We reserve the right to transfer a booking from one unit to another in the same category.
The hirer is held responsible for the Holiday Home and it’s contents during their stay. All damages and losses must be reported as soon as they occur where a charge may be made for replacements and reparations. If you leave the Holiday Home in an extremely messy or unclean state, you will be invoiced for extra cleaning at a rate no less than £60.00
Touring and Camping
Please report to Reception on arrival, parking well past the entrance to avoid congestion. The Reception is situated beyond the Village Shop and Swimming Pool complex, parking is available immediately afterwards on the left hand side. Late Arrivals after 9.00pm may enter the pitch area but must refrain from setting up until 9am the following day. All customers must report to reception as soon after arrival as is practicable.
In peak season pitches must be vacated by 11.00am and will be available from 12.00 noon.
Cars may be parked next to your unit, if you have extra cars & boats a charge will be made and it may be necessary to park these on the main car park in front of the site entrance.
Touring Caravans are allowed 1 extra item only, i.e. Awning, Gazebos which must remain within the pitch area (including guyropes) except on pitches TP01-TP28 (see below).
We reserve the right to transfer a booking to a different pitch within the same category.
TP01 – TP21
No Tents, Trailer Tents, Drive-A-Way Awnings or Gazebos are allowed. If any of these are found on the pitches we will ask for them to be taken down.
Tents are generally not allowed extra items unless the tent is small enough as to avoid overcrowding and the risk of fire.
These should measure a max 2.50 x 2.50m and accommodate a max of 2 people and transport must be bicycle, motorbike or on foot.
GENERAL RULES FOR ALL VISITORS
Barbecues are permitted and must be kept away from banks, hedges and flammable materials such as tents, gazebos and awnings. Do not leave barbecues unattended and protect the grass, do not dispose of hot ashes/disposable barbecues in the bins provided until cold. Barbecues are strictly forbidden in the Recreation Area.
Misuse of or tampering with any medical or fire safety equipment on the Park may result in immediate eviction.
You must ensure that all occupants of your Caravan are familiar with the location of the Fire Points and the contents of the Fire Notices displayed at each point. (Marked on the Park Map)
You must not store fuels or combustible materials other than LPG containers on the park.
Individuals or groups causing offence or nuisance of any kind will not be tolerated and may be asked to leave without recourse. Therefore, please refrain from shouting and/or using bad language in public areas and keep noise producers (music systems, tablets, televisions etc) at an acceptable level both during the day and particularly between the night hours of 11.00pm and 7.00am.
Ball games may only be played in the Recreation Area, no hard balls allowed. Please do not allow your children to use this area after dark. No golf practise is allowed.
Swimming Pool Passes for the number of occupants specified on the booking are issued on arrival, children under the age of 9 and/or non-competent swimmers must be accompanied by a responsible adult whilst using the pool and its facilities. A Charge of £2.50 will be charged per re-issued Pool Pass.
You must drive all vehicles on the park carefully within a safe speed limit no more than 20mph. You must hold a full, valid driving licence to drive any vehicle on the park. You must also insure all vehicles you use on the park as for use on a public road.
You are not permitted to give anyone driving lessons at the park and we do not permit learner drivers to drive on the park.
Quad bikes, trail bikes and powered scooters are not permitted on the park.
You must not introduce any foreign items into the drainage system including cleaning cloths, babies nappies, sanitary towels, condoms, cooking fat, engine oil, grease or paint.
You must not deposit refuse outside your Caravan, you should use the refuse bins provided. Recycling points are available on the park and you should use these facilities as appropriate.
Group bookings are taken at the Park’s discretion and under it’s guidance. Therefore groups must adhere to Safety Regulations by not joining pitches or setting up ‘camps’ and we also ask that they respect other people using the Park, with regard to noise etc.
You should obey all health and safety notices displayed on the park and act on the reasonable instructions of park staff in matters of health and safety.
Due to its geographical location the Park has a steep gradient in places. Considerate cyclists are welcome but scooters, skateboards and rollerblades are not to be ridden unless in the recreational area or accompanied by an adult.
You must not park so as to obstruct access for other drivers or visitors to the Park. Parking on the grass areas directly surrounding the caravan is permitted when weather conditions allow. You may be asked to park extra vehicles in the car park by reception during busy times.
You must not use fire hoses for any improper purpose such as washing cars or boats.
You must not use any Chinese lanterns, fireworks or similar. The use of Drones is not permitted in accordance with the Drone Code issued by the Civil Aviation Authority. Drones must not be taken off or landed on land owned by The Park and must not be flown within 50 metres of people, vehicles or buildings.
Well behaved dogs are allowed and must be kept on a lead at all times whilst on the Park. Only assistance dogs are permitted in the shop, swimming pool or restaurant area of the Village Inn. No fouling on the Park is allowed, please use animal hygiene bags and deposit in the bins provided. The Park reserves the right to ask owners of noisy or aggressive dogs to remove them. No cats or other pets allowed in caravans which are used for rental.
Deliveries onto the Park
In line with our Health & Safety commitments we are unable to allow unauthorised third party deliveries to the Park. Should you require the delivery of larger items, please contact reception who will make arrangements for a member of Park staff to take delivery on your behalf and subsequently deliver to your caravan. (Ulwell Park Ltd reserves the right to charge for this service). 3rd party food deliveries can be made to the lay-by on Ulwell Road opposite the Park entrance.
The Park cannot accept responsibility for loss, damage or accident to any persons or private property whilst staying on the site when caused by a 3rd party.
Please notify reception immediately if you have any issues or concerns during your stay so that efforts can be made to meet your requirements or solve problems. Recompense will not be considered after the holiday period.
Our Complaints Policy
If you are dissatisfied with the service you receive from us, please contact Miss K Jackson, Administration Manager who will try to resolve your issues. Your statutory rights are not affected.
THE PARK IS OPEN FROM MARCH 1st – JANUARY 7th.
The Village Inn and Pool are open all year, except Christmas Day – opening times subject to seasonal alterations.
The Shop is open from Easter to 31st October.
All charges quoted include VAT
Issue date February 2018